Get the name of the person(s) driving the other vehicle(s) involved
along with their phone number,
driver's license, vehicle license, insurance information. Also try
to obtain any witness' name and number. Note the location, time and
date. And, if you have a camera, take pictures. IMPORTANT: If the person(s) driving the
vehicle(s) involved is unwilling to provide this information or if
they do not have a driver's license and insurance, then you have a
problem, and you should notify the police and your insurance agent
immediately.
Contact the shop of your choice and have them set up a tow or
appointment to get your vehicle in the shop. If you need alternative
transportation and have rental coverage or the other party's
insurance is paying the bill, ask the shop to set up the rental for
you.
Contact the Insurance Company responsible and let them know where
the vehicle is and/or where it is going and ask for a claim number.
If the Insurance Company wants to examine your vehicle at your house
or in their claims center, you have the choice of doing this, or you
can inform the Insurance Company that you are dropping the vehicle
at the shop of your choice and they can see the vehicle there.
Remember, you're free to choose.
Call the shop and give them the claim number. From this point on,
the shop will negotiate on your behalf to insure that your vehicle
will be returned to pre-loss condition.
